Shipping and collection

1. Where we deliver

We deliver across India, subject to courier serviceability for your PIN code. If we cannot deliver to your address we will tell you before taking payment, or refund you in full if it is discovered afterwards.

2. Charges

Delivery charges, where they apply, are shown at checkout before you pay — never added afterwards. Standard delivery is free on eligible orders. Where a faster option is available for an item, its cost and estimated time are shown alongside it.

3. Timelines

Delivery estimates depend on the item, destination, courier coverage and any verification required. They are estimates, not guarantees, and public holidays and weather can affect them.

You can follow an order from your account, including carrier updates as the shipment moves.

4. Collection in person

Choose a staffed pickup point at checkout and we reserve the stock for a defined window shown on your order. Bring your collection code and a photo identity document. Our counter at Bapatla is open daily, 9:00 am to 10:00 pm. If the reservation is not collected in time it lapses and the stock returns to sale.

Where you pay cash at collection, the order is prepared but stays unpaid until a member of staff records the physical receipt. Cash collection requires a verified customer account.

5. Receiving your order

Inspect the package before accepting it. If the outer packaging is visibly damaged or tampered with, refuse the delivery and tell us. Once accepted, report anything missing, damaged or incorrect within 48 hours so we can raise it with the courier in time. See our returns policy.

6. Risk and title

Risk in the goods passes to you on delivery to your address, or on collection at a pickup point. Title passes once we have received payment in full.

7. Delivery problems