Returns and refunds

1. The return window

Eligible items can be returned within the return period shown on the product page and in your order details. Start a return from your account by selecting the order and telling us what went wrong. Nothing here limits your rights under the Consumer Protection Act, 2019.

2. Condition of returned items

Return the item complete: original packaging, accessories, manuals, free gifts and any serial-number or IMEI labels intact. Items are inspected on arrival, and a return can be declined or partially refunded if it comes back incomplete or damaged through use.

This does not apply where the item arrived damaged, faulty or was not what you ordered.

3. What cannot usually be returned

• Items where the manufacturer's seal has been broken, where breaking it prevents resale.
• Software, digital licences and activation codes once redeemed.
• Consumables and hygiene-sensitive accessories such as in-ear items, once opened.
• Items configured, engraved or built to your specification.
• Damage caused after delivery, including liquid damage, physical damage and unauthorised repair.

4. Damaged, faulty or wrong items

Check your order on arrival. If something is damaged, faulty or not what you ordered, tell us within 48 hours of delivery with photographs of the item and its packaging. We arrange collection at our cost and replace or refund it. Manufacturer warranty claims outside this period are supported through the brand's service network, and we will help you reach it.

5. Refunds

Once a return is received and inspected we approve or decline it and tell you either way. Approved refunds go back to the original payment method — we cannot redirect a refund to a different account.

• Online payments — refunded through the payment provider. Banks typically credit within 5–7 working days after we issue it.
• Cash paid at collection — refunded by bank transfer to an account in the buyer's name, once the item has been received back.
• Delivery charges — refunded in full where the item was faulty, damaged or wrongly supplied.

6. Cancelling before dispatch

Contact us to cancel before dispatch and we refund in full. An uncollected pickup reservation lapses on its own; where payment was taken online for an order that is then cancelled, it is refunded in full.

7. If you are not satisfied